Our approach

At Adexio, our philosophy and approach is to match our expertise and experience to the individual needs of each client.

Specifically, our expertise exists in the area of enabling organisations with mobile workforces to sell, service customers and operate more efficiently and effectively. 

We develop winning solutions to common business challenges including Customer Relationship Management (CRM), Sales Force Automation (SFA), and Field-force Automation (FFA).

When working with us, you’ll find our friendly, proactive approach and our focus on helping you to drive the performance of your business a refreshing change from “typical” consultants.

Benefit from our experience

With over 200 satisfied clients across Australia and New Zealand, you can be confident that we have just the right mix of business and technology expertise to create a winning solution for your business.

Our team has developed solutions for industries as diverse as:

… and more!

Each solution combines a market-leading product with a customised solution designed to fit perfectly within your business, and to enable your team to work more effectively every day.

Professional Services

We offer expert advice, friendly service and total solution development including:

• Independent technology reviews and audits
• Feasibility studies
• Business requirements analysis
• Functional specifications
• Solution design
• Software development and consulting
• Data conversion
• Systems integration
• End-user and Developer training
• Change management facilitation and training
• Business performance assessment and monitoring
• Performance improvement

Adexio provides a complete range of professional services to assist organisations in implementing CRM solutions quickly, effectively and with the least amount of disruption.  We optimise our solutions to suit your particular requirements.

For example, in the case of a sales automation solution, we work with you to set up the ideal structure for your customer database, integrate this for you with your other applications such as word processors, quotation management software, accounting systems, etc.  We also help you to get started by converting and transferring the data that you already have in your accounting system or existing databases - so you don’t spend days or weeks re-typing data.

Technical Support

All of our solutions are backed by our professional technical support team.  Support is available by telephone, e-mail, face-to-face, or via our online customer support system.

Training

Training is a key element in the success of any CRM project, and is available for all of the products we use and recommend. Training is available in a variety of formats: one on one, in small groups at our training centres, or on-site at your business.

Data Conversion and Import

Adexio has vast experience in the field of Data Conversion, Transformation and Import from many legacy systems into CRM systems. Methods vary from simple flat-file imports to complex relational database transformations and data pumps, following Legacy and Production system business rules. Whether you need a single data import to get you going, ongoing automated routines, or full integration to your Accounting/ERP or other legacy systems, Adexio can deliver. 

Let us create a solution for you

Like to know more?  Browse our growing library of Customer Success Stories, or Contact Us today.